CouponGuard Support

Support channel

support@arcetri.app

What we help with

• Installing CouponGuard and completing the OAuth consent flow.
• Protecting a discount code and understanding why a protection attempt failed.
• Creating campaigns and generating/sharing protected links.
• Understanding why a shopper's cart wasn't authorized.
• Billing questions (trial status, charge timing, cancellation).
• Understanding what data is stored and how to have it deleted — see our Privacy Policy.

What we do not help with

• Custom checkout/theme code changes unrelated to CouponGuard.
• Detecting or removing third-party browser extensions — CouponGuard does not do this.
• Recovering discount usage that happened before a discount was protected.

Response time

We aim to respond as promptly as possible.

Escalation

There is one support channel: support@arcetri.app. For an urgent issue, mark the email URGENT in the subject line.

Uninstall and data deletion requests

Uninstalling CouponGuard from your Shopify admin is the standard way to stop using it; this also triggers the data-deletion process described in our Privacy Policy. If you want your store's data deleted immediately rather than waiting for that process, contact the support channel above.